Customer Service: Soft Skills Fundamentals
Anyone involved with others – at work or at home – who wants to tackle difficult behaviour more effectively will enjoy this course. It’ll help you successfully settle those difficult interactions that just won’t resolve themselves.With video demonstrations to support the lectures you’ll quickly learn to handle apparently impossible situations where people just won’t co-operate: bosses, co-workers, customers, patients or members of the public who act in unpleasant, unpredictable ways.And it isn’t limited to the workplace; if you ever find yourself struggling in your personal relationships there’s help here too. This course tells you how to identify seven common difficult characters, recognise clues to the patterns in their behaviour, and most importantly, how to understand how to prepare yourself, so that you become more effective more often in your relationships.
This course tells you how to identify seven common difficult characters, recognise clues to the patterns in their behaviour, and most importantly, how to understand how to prepare yourself, so that you become more effective more often in your relationships. This course tells you how to identify seven common difficult characters, recognise clues to the patterns in their behaviour, and most importantly, how to understand how to prepare yourself, so that you become more effective more often in your relationships.This Course will Help You If:
- You have to deal with challenging behaviour in the course of your work, home life or socially
- You work with one or more colleague whose behaviour you find unacceptable, obstructive or overly demanding
- You find it difficult to get your point across in certain situations
- You are regularly in contact with someone who insults for, puts you down, or manipulates you
- You have a partner or ex-partner who persistently uses unfair behaviour to get their own way
- You want to more confident in dealing with situations where someone else constantly tries to get the upper hand.
Who this course is for
With video demonstrations to support the lectures you’ll quickly learn to handle apparently impossible situations where people just won’t co-operate: bosses, co-workers, customers, patients or members of the public who act in unpleasant, unpredictable ways. And it isn’t limited to the workplace; if you ever find yourself struggling in your personal relationships there’s help here too. This course tells you how to identify seven common difficult characters, recognise clues to the patterns in their behaviour, and most importantly, how to understand how to prepare yourself, so that you become more effective more often in your relationships.
